Home oxygen supply during the COVID-19 outbreak

    Tuesday, April 14, 2020

    NHS letter to all Home Oxygen patients in England 

    Publications approval reference: 001559     

    To: All home oxygen patients in England

    28 March 2020


    Dear Home Oxygen User,

    As the coronavirus (COVID-19) pandemic continues to evolve, NHS England and NHS Improvement would like to assure patients currently receiving medical gas that supplies will continue. The home oxygen service and your local home oxygen supplier are very aware of what a worrying and stressful time it is for patients who already need oxygen.

    Firstly, can we reassure you that existing home oxygen users are our top priority, and both the home oxygen suppliers and NHS clinical teams are working to keep you safe and well at this time. All home oxygen users should be self-isolating to minimise the risk posed by COVID-19 as advised by the Government.

    As you may have seen from our recent communications, plans are underway to support the increased need for oxygen for COVID-19 patients, both in hospital and community settings. We are working closely with suppliers to maintain an effective service for all patients requiring oxygen. In doing so, some oxygen cylinders and concentrators may be required for redistribution to support an expected increase in demand. However, please be assured no patient will be left without oxygen.

    As part of this pandemic response, we ask all current home oxygen users to help support the following plans we have put in place to save as many lives as possible:

    • Cylinders will be delivered and left outside the user's property as much as possible. Contact with home oxygen users will be kept to a minimum for everyone's safety.
    • All holiday installations are suspended until the COVID-19 situation is resolved.
    • All suppliers have instigated their major incident plans to make sure patients are supplied during the coming weeks

    We would like to take this opportunity to remind all users that home oxygen is only for the named person for whom it is prescribed. If other family members are unwell and need oxygen, this should be authorised by a registered healthcare professional.

    The following requests may apply to some current home oxygen users. However, please do not contact your oxygen supplier to check if it applies to you. They will be in contact.

    • Users with equipment at two addresses may be contacted to arrange temporary removal from one address during this pandemic as high-risk home oxygen users should be self-isolating at home
    • Some users will be contacted to request removal of their back-up cylinders for concentrators for emergency ambulatory oxygen
    • Some users may be contacted to request removal of their second concentrator
    • Some users may be contacted to request removal of excess transportable concentrators given they should not be leaving their properties
    • Where a user’s prescribed oxygen usage is low, or where they have both a concentrator and ambulatory cylinders, they may be contacted to request removal of their large back-up cylinder

    Thank you for your support in advance and keep safe.


    Yours sincerely



    Contact info

    Registered Office Address:

    Dolby Medical Home
    Respiratory Care Ltd
    North Suite, Lomond Court,
    Castle Business Park, Stirling,
    FK9 4TU

    View on Map

    Registered in Scotland
    No. 063902


    Home oxygen enquiries: 0800 833531

    Respiratory support: 0800 121 4012

    Gatwick Office Address:

    Palladian, Manor Court,
    Manor Royal, Crawley,
    RH10 9PY

    View on Map


    Home oxygen enquiries: 0800 917 9840

    Respiratory support: 0800 121 4012

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