England's energy price cap and concentrator rebates

    Thursday, March 24, 2022

    For patients in England

    You may have heard that a new price cap level has been announced by Ofgem, the energy regulator, and energy prices are set to rise from 1st April 2022. This means that if you are not on a fixed price tariff or if your tariff is due to end, you will see an increase in your energy costs. We know and understand that this may give you concerns about the cost of running your oxygen equipment at home. 

    Dolby Vivisol administers the rebate process on behalf of the NHS and will reimburse you to help cover the cost of running your home oxygen static concentrator by calculating and processing the payments. Dolby Vivisol are awaiting feedback from the NHS as to future changes to the rates.

    Payment is approximately once every three months, starting from the month after you had the concentrator installed. Dolby Vivisol process these payments once a month. Payments are made in the month following the rebate period and the payment is typically processed at the end of the month.

    To help with accurate payments you can also provide us with regular concentrator meter readings. This can be completed online at www.dolbyvivisol.com/services/reorder-online

    If you’re having difficulty paying for your energy there numerous organisations that can help:

    National Debtline - visit www.nationaldebtline.org or call 0808 808 4000

    Citizens Advice  – visit www.citizensadvice.org.uk or call 0800 028 1456

    StepChange – visit www.stepchange.org or call 0800 138 1111


    We will continue to update this information as we know more. 

    Contact info

    Registered Office Address:

    Dolby Medical Home
    Respiratory Care Ltd
    North Suite, Lomond Court,
    Castle Business Park, Stirling,
    FK9 4TU

    View on Map

    Registered in Scotland
    No. 063902


    Home oxygen enquiries: 0800 833 531

    Respiratory support: 0800 121 4012

    Gatwick Office Address:

    Palladian, Manor Court,
    Manor Royal, Crawley,
    RH10 9PY

    View on Map


    Home oxygen enquiries: 0800 917 9840

    Respiratory support: 0800 121 4012

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