Reporting To:

    Contract Type: Permanent - 37.5 hrs per work - Mon - Fri 9am to 5pm

    Closing Date: Monday, July 01, 2024

    Join us as a Planner!

    Title: Planning Coordinator

    Hours: Monday to Friday 10am to 6pm - 37.5 per week

    Location: Crawley


    To be responsible for the day to day planning of field activity, making appointments with patients
    and working with the field and operations team to ensure planned activities are achieved.


    • To schedule all installations, uplifts, breakdowns and deliveries in line with contract
      requirements and objectives
    • To book all service calls in line with contract requirements, and objectives utilising
      support staff to ensure resources are fully booked
    • To ensure that all enquiries are completed according to departmental procedures and
      within set quality standards
    • To liaise closely with other departments by best means possible, giving accurate
      information at all times
    • To work to organisational and departmental targets as specified
    • To work with the Senior Customer Service Coordinator on process improvements and
    • To provide support to other areas of the Customer Service department when required


    • Patients
    • Relatives and carers
    • Clinical and Contractor department

    Come join us!

    Are you looking for an exciting new adventure within a rapidly growing and diversifying company? Then look no further.- We know there’s more to life than work – that’s why when you join Dolby Vivisol you’ll get your pick of our amazing company perks including Employee Assistance Programme, Cycle To Work Scheme and many other discount offers.

    You’ll also get:

    • 33 days paid holiday
    • Matched contribution pension scheme
    • Free on-site parking
    • Enhanced Maternity and Paternity pay

    Who we are

    Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 12,000 Oxygen patients.

    "Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

    Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

    Please visit our website for a copy of our job applicant privacy notice at

    Job Types: Full-time, Permanent


    • Company pension
    • On-site parking
    • Referral programme
    • Sick pay


    Contact info

    Registered Office Address:

    Dolby Medical Home
    Respiratory Care Ltd
    North Suite, Lomond Court,
    Castle Business Park, Stirling,
    FK9 4TU

    View on Map

    Registered in Scotland
    No. 063902


    Home oxygen enquiries: 0800 833531

    Respiratory support: 0800 121 4012

    Gatwick Office Address:

    Palladian, Manor Court,
    Manor Royal, Crawley,
    RH10 9PY

    View on Map


    Home oxygen enquiries: 0800 917 9840

    Respiratory support: 0800 121 4012

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    © Copyright 2024 Dolby Vivisol. All Rights Reserved.

    To find out more about The Vivisol Group and The SOL Group click on the links here: The VIVISOL Group The SOL Group The VIVISOL Group us | The SOL Group