Customer Service Administrator

Due to recent growth, Vivisol are currently hiring for a Customer Service Administrator on a 12 Month Fixed-term Contract at our modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to complete administration and data entry, as well as telephone support for patients, relatives and healthcare professionals.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of £23,891 per annum.

We currently have 2 working patterns available, of which are Monday to Friday, but with differing hours:

9am-5pm, or 11am-7pm

Hours: 37.5 hours per week

The ideal candidate will have previous admin / administration experience, ideally in an office or call centre environment. All training will be provided for the successful candidate.

Primary Duties & Areas of Responsibility of the Administrator:

• Providing back-office support to our patient coordinators
• Updating patient information and data entry
• Dealing with enquiries from patients
• Processing prescriptions and ensuring the correct equipment is given to patients
• Speaking with patients over the phone, over email, letter and SMS
• Reporting any complaints and non-conformance issues
• Providing support to patients, relatives, and healthcare professionals

Education, Qualifications and expertise required:

• Will require a Standard DBS as part of onboarding process
• 5 GCSE including English language and Maths or significant relevant work experience

Competencies:

• Effective Telephone and clear communication skills
• Empathetic and a problem solver
• Team player
• Trustworthy, reliable & ethical
• Good organisational skills
• Excellent computer skills and accuracy

You’ll also get:

• 33 days paid holiday
• Matched contribution pension scheme to capped percentages per position level
• Free on-site parking
• Enhanced Maternity and Paternity pay

Who we are

Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.