Evening Customer Service Coordinator

Join us as a Customer Service Coordinator

Hours: 37.5 Hour Week - Sunday to Thursday 3pm - 11pm

Please note, we ask that for your first 3 weeks you work Monday to Friday 9am to 5pm for training purposes.

Location: Manor Royal, Crawley

Start date: ASAP

The role (in a nutshell)

Telephone support for patients, relatives and healthcare professionals.

To be the first point of contact for receiving and dealing with a variety of calls and enquiries.

Dolby Vivisol has a comprehensive induction program which covers training on the relevant job aspects including patient support and business systems.

THIS ROLE IS PART OF A CALL CENTRE

Primary Duties & Areas of Responsibility:

• Deal with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Process replenishment orders from patients and attempt to solve queries over the telephone
• Ensure that all enquiries are completed according to departmental procedures and within set quality standards
• Liaise closely with other departments by e-mail and telephone, giving accurate information at all times
• To work to organisational and departmental targets as specified
• To work with the senior team members on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Education, Qualifications and expertise required:

• Will require an Enhanced DBS as part of the probation process

Competencies:

• Effective Telephone and communication skills
• Empathetic and clear communication skills
• Team player
• Trustworthy, reliable & ethical
• Good organisational skills
• Problem solving abilities
• Basic computer skills

Come join us!

Are you looking for an exciting new adventure within a rapidly growing and diversifying company? Then look no further.- We know there’s more to life than work – that’s why when you join Dolby Vivisol you’ll get your pick of our amazing company perks including Employee Assistance Programme, Cycle To Work Scheme and many other discount offers.

You’ll also get:

• 33 days paid holiday
• Matched contribution pension scheme
• Free on-site parking
• Enhanced Maternity and Paternity pay
• Training budget for your professional growth and additional days off for its usage

Health & Safety General

• All staff must be familiar with the Vivisol Health and Safety Policy Statement and follow all health and safety policies and procedures.
• All staff must attend statutory/mandatory training as instructed
• All staff must take reasonable care for the health and safety of themselves and others

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com