Customer Service Coordinator

Dolby Vivisol are currently hiring for a Customer Service Coordinator at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to provide support to our customers and carers across the UK, as the first point of contact for any queries that come in. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891.

This position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of:

The idea candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities:

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempt to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team members on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Required candidate experience:

• Previous customer service experience (1 year), ideally office or call centre based
• Excellent phone manner
• An Enhanced DBS (provided for you as part of the probation process)

Who we are:

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com